Exchange and return policies
At Salar, we are committed to providing exceptional quality artwork. To ensure a high-quality experience for every customer, we adhere to the following policy:
1. Change of Year
• Final Sale: No repair or return is permitted for any reason related to change of opinion, based on our selection criteria and the quality of our products.
2. Exception (Technical or Technical Defect)
Exchange or return requests are accepted only in cases of manufacturing defects or technical errors on our part, subject to the following conditions:
• Immediate Request: The request must be received within 24 hours of receiving the shipment.
• Original Condition: The product must remain in the same condition as when received (unused, with all tags attached, and with the original payment).
3. Time of Question Deletion
In this case, the technical defect has not yet occurred after our team has processed the request:
• Refund Method: The refund will be processed via the same original payment method used at the time of purchase.
• Processing Time: Refund processing time is 7 to 14 business days, depending on the card issuer"s requirements.
• Shipping Fees: In the event of a confirmed manufacturing defect, Salar will charge you for all shipping and return costs, including product and consumer compensation.
4. Technical Support Contact Channels
For returns due to a technical defect, please contact us through the following channels and provide photos showing the repair:
• WhatsApp (Customer Service): [+966 50 486 2441]
• Email: [[email protected]]
Note: Any order received more than 24 hours after the delivery date shown on the shipping label will not be considered.